Spanish Speaker Customer Support Adviser

Full-time
Sofia

Iuvo is part of Management Financial Group – a leading Bulgarian financial group specializing in the provision of non-banking financial services in Central and Eastern Europe. The group manages an extensive portfolio of successful endeavours in the field of consumer lending, financing of micro and small-sized enterprises, digital lending and other financial businesses models. The MFG companies employ more than 8300 employees and consultants in over 450 offices in Bulgaria, Ukraine, Romania, Poland, and North Macedonia.

Iuvo is the fastest growing Peer-to-Peer lending marketplace in continental Europe that allows investors to earn interest on loans originated by registered non-bank lenders. Iuvo won the Company of 2020 award in Finance category at the prestigious competition Forbes Business Awards.

We are looking for an enthusiastic and proactive Spanish Speaking Customer Support Adviser to join our Sofia sales department.

Responsibilities:

  • Consulting and advising clients about the purpose and the features of the platform in order to secure new accounts;
  • Managing clients’ accounts – receiving transactions and other requests from your clients;
  • Effective communication with clients and colleagues to ensure customer satisfaction;
  • Providing telephone, chat and email support to customers;
  • Working through data processing and validation issues with the support team;
  • Providing best practices in how to use the platform to clients as needed;
  • Providing quick, on-the-spot tutorials to clients as needed.

Skills and requirements:

  • 1+ year of customer service experience is a must;
  • Fluency in English and Spanish – both written and spoken;
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • A very good eye for detail;
  • Translation skill considered as an advantage
  • Multitasking skills;
  • Negotiation skills;
  • Ability to work independently as well as in a team with the confidence to take the lead;
  • Taking pride in delivering a high-quality service;
  • A professional, helpful and friendly attitude.

Our offer:

  • Opportunity to work in one of the Top 50 Best Employers according to Career Show Index 2020;
  • Ground floor opportunity to change the European lending canvas;
  • Work with sharp, extremely ambitious and motivated colleagues in a results-driven local multinational environment;
  • Ongoing training and development programs;
  • Competitive remuneration plus additional bonus based on monthly performance;
  • Option for Sport card at a discounted price;
  • Additional health insurance;
  • Friendly and casual work environment;
  • Centrally located office near a metro station;

We are an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status.

We appreciate and thank you for your application. Only short-listed candidates will be contacted.

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