HR Manager



Management Financial Group (MFG) is a holding organization, uniting leading providers of non-bank financial services in Central and Eastern Europe. MFG manages a rich portfolio of successful business models in the field of consumer loans, loans for micro and small businesses, credit cards, digital businesses, and other alternative financial products and services. MFG brings together companies with different experience, history, and traditions. Some of the institutions in the structure of MFG are in the initial stage of their development, some are rapidly developing and growing, others are well established in their industry with over 15 years of experience. More than 8 300 employees and associates in nearly 450 offices in Bulgaria, Ukraine, Romania, Poland, North Macedonia, and Spain take care of our customers every day.

Our team is growing and now we have a new opening for the position of HR Manager for Smart IT (part of Management Financial Group).

If you have experience in a similar role in IT and/or BPO companies and you know the mindset of people working in thеsе areas, then this might be the right position for you!


  • Coach and Support line managers to enable them to perform their roles more effectively.
  • Contribute HR expertise to business meetings with managers in the client’s group and prepare formal proposals for initiatives as required that support the people agenda to deliver the business objectives.
  • Partner closely with management in the effective use of performance tools and processes, ensuring that the principles are applied consistently and fairly to deliver outcomes that drive performance and deliver business objectives.
  • Proactively work with managers to ensure the Talent and Succession Planning processes are fully embedded within their business areas.
  • Advise management on key organizational structure and role issues to ensure that the optimum structure for the business is embedded.
  • Work proactively with Management Team to manage key HR /employees’ risks in the business and taking positive steps to resolve these before they become problems for the business.
  • Know and understand the internal needs.
  • Deliver excellent customer service by building strong, effective, proactive working relationships with internal customers, peers, and colleagues.
  • Provide expert advice on a range of HR queries and opportunities arising from within the business, following organizational policy and legislative requirement.
  • Act as a Change Agent within the Business area to support the ongoing development of the organization.
  • Have a good understanding of statistics/trends/data.
  • Understand the specific reward & recognition needs for the business and work with the management team to implement business-focused and cost-effective reward solutions.

Partnership with the HR team and process improvement

  • Draw on the expertise within the HR team where appropriate to ensure a comprehensive HR service to the business.
  • Continually critically evaluate HR policies, processes, and systems in the respective area and develop proposals for improvements, and efficiencies.
  • Review processes and practices and suggest ways of improving the HR service and taking accountability for implementation.
  • Contribute to the development and implementation of HR practices. Ensure that any activity is in line with all other business/HR issues at all times.

Project work

  • Support the key organizational development and change projects.
  • Deliver a range of HR projects with an emphasis on Business Change and Organizational Culture related topics.


  • 5+ years of experience in the HR field.
  • Very good written and spoken English.
  • Interpersonal and Communication Skills – strong oral and written communication skills; clear and persuasive; listen to others and seek clarification; contribute and give input to discussion; confidence to have a strong point of view and express it even if it proves unpopular.
  • Customer Focus – respond promptly to business and stakeholder’s needs; maintain communication and manage expectations; seek feedback to improve service; meet commitments; initiative – proactive, self-starter; look for opportunities for improvements; suggest and develop innovative approaches and ideas.
  • Strategic thinking – understand business goals and objectives and seek to develop initiatives to support these; identify threats and opportunities; understand business implications of decisions.
  • Commercial understanding – understand internal clients’ business needs, suggest people management initiatives in a cost-efficient manner that serve the client well, knowing current business challenges, core values and organizational culture that is on the focus.
  • Decision-making skills.


  • Opportunity to work, develop and grow in a dynamic environment, targeted at international expansion;
  • Induction, ongoing training, and development program;
  • 24/7 access to an e-learning platform;
  • Friendly and casual work environment;
  • A team of people with extensive experience in the field and international acknowledgments;
  • Competitive remuneration;
  • Option for Multisport card at a discount price;
  • Additional health insurance;
  • Smart mobile phone and sponsored mobile plan.

We are searching for candidates who enjoy working with people in a fast-paced, growing environment. If you have the drive to succeed and advance your career, our company might be the best fit for you.

We encourage you to take a couple of minutes to submit your resume to be considered as the newest member of our professional team.

We appreciate and thank you for your application. Only short-listed candidates will be contacted.

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