English Speaking Customer Support Expert

Full-time
Sofia

For our most promising new project, we are looking for English Speaking Customer Support Expert. The new opportunity is in the booming fintech sector, in the peer to peer investments domain. Our project incorporates social lending and crowdfunding via technological platform that is revolutionizing the way we think about finance in Europe.

We are looking for an enthusiastic and proactive English Speaking Customer Support Expert to join our Sofia sales department.

Responsibilities:

• Consulting and advising clients about the purpose and the features of the platform in order to secure new accounts;
• Managing clients’ accounts – receiving transactions and other requests from your clients;
• Effective communication with clients and colleagues to ensure customer satisfaction;
• Providing telephone, chat and email support to customers;
• Working through data processing and validation issues with the support team;
• Providing best practices in how to use the platform to clients as needed;
• Providing quick, on-the-spot tutorials to clients as needed.

Skills and requirements:

• 1+ year of customer service experience is considered a strong plus;
• Fluency in English – both written and spoken;
• Proficiency in Microsoft Office (Word, Excel, Outlook);
• A very good eye for detail;
• Negotiation skills;
• Ability to work independently as well as in a team with the confidence to take the lead;
• Taking pride in delivering a high-quality service;
• A professional, helpful and friendly attitude.

Our offer:

• Ground floor opportunity to change the European lending canvas;
• Work with sharp, extremely ambitious and motivated colleagues in a results-driven local multinational environment;
• Ongoing training and development programs;
• Competitive remuneration;
• Bonus scheme based on monthly performance;
• Option for Multisport card at a discounted price;
• Additional health insurance;
• Friendly and casual work environment;
• Working hours: 9.00 – 18.00 or 10.00 – 19.00;
• Centrally located office;
• Smartphone and sponsored mobile plan.

We are an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status.

We appreciate and thank you for your application. Only short-listed candidates will be contacted.

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