Customer Support Specialist

Full-time
Sofia

MFG comprises leading companies specializing in the provision of non-banking financial services in Central and Eastern Europe and manages an extensive portfolio of successful endeavors in the field of consumer lending, financing of micro and small-sized enterprises, digital lending and other fintech models.
We have started a new fintech project „New Pay“, based on the “buy now, pay later” business model which aims to become the leading player in the region.
Currently the product is in its beta-testing phase and it‘s time for us to support its launch and growth with the best people around.
For our future expansion plans we are looking for a Customer Support Specialist to join our team.

Responsibilities:

  • Communicating with Company clients through various channels;
  • Ensuring high customer satisfaction;
  • Assist with online navigation;
  • Responding to customer queries in a timely and accurate way, via phone, email or chat;
  • Compile and analyze customers’ requirements to give the best advice and assist their query;
  • Implementing company policies during all client interaction;
  • Updating day-to-day reports with accurate data;
  • Make outbound calls to existing clients.

Requirements:

  • 2+ years of customer service experience is a must;
  • Fluency in English;
  • Knowledge of MS Office, Windows and Internet applications;
  • Good critical thinking;
  • Attention to details;
  • Willingness to learn;
  • Excellent interpersonal and communications skills;
  • Positive attitude.

Our Offer:

  • Competitive remuneration;
  • Opportunity to be a ground floor employee of a high growth company with all the perks that come with it;
  • Ongoing training and development programs;
  • Option for Multisport card at a discounted price;
  • Additional health insurance;
  • Friendly and casual work environment;
  • Smartphone and sponsored mobile plan.

We are searching for candidates who enjoy working with people in a fast-paced, growing environment.
We encourage you to take a couple minutes to submit your resume to be considered as the newest member to our professional team.
We appreciate and thank you for your application. Only short-listed candidates will be contacted

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