Customer Service advisor in P2P investing platform with English, Spanish, German

Full-time
Sofia

Iuvo was launched in July 2016 as a P2P platform, which allows its users to invest their funds in already granted loans by lending companies (originators). The investors generate a motivating profit and the companies get additional financing to expand their business.

In 2020, iuvo won the award for Company of the Year in sector “Finance” of the Forbes Business Awards Bulgaria. In the Spring of 2020, the company was honored as one of the Top 50 Most Preferred Employers in the prestigious Career Show Index 2020. In 2019, iuvo became first runner-up in the category “People’s Choice” in the prestigious International AltFi Awards. Even before iuvo turned two years old, Forbes Bulgaria honored the platform as one of the best startup businesses.

Our team is always striving to be innovative, which is why we are the initiators for a universal regulation of all P2P platforms in order to increase the safety of the investments. We believe that this will lay the ground for a future development of the sector, as it will help in recognizing the trustworthy partners by the investors around the world.

We are looking for an enthusiastic and proactive Customer Support Adviser to join our Sofia sales department.

Responsibilities:

  • Consulting and advising clients about the purpose and the features of the platform in order to secure new accounts;
  • Managing clients’ accounts – receiving transactions and other requests from your clients;
  • Effective communication with clients and colleagues to ensure customer satisfaction;
  • Providing telephone, chat and email support to customers;
  • Working through data processing and validation issues with the support team;
  • Providing best practices in how to use the platform to clients as needed;
  • Providing quick, on-the-spot tutorials to clients as needed.

Skills and requirements:

  • 1+ year of customer service experience is a must;
  • Fluency in English, Spanish or German – both written and spoken;
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • A very good eye for detail;
  • Translation skill considered as an advantage
  • Multitasking skills;
  • Negotiation skills;
  • Ability to work independently as well as in a team with the confidence to take the lead;
  • Taking pride in delivering a high-quality service;
  • A professional, helpful and friendly attitude.

Our offer:

  • Opportunity to work in one of the Top 50 Best Employers according to Career Show Index 2020;
  • Ground floor opportunity to change the European lending canvas;
  • Work with sharp, extremely ambitious and motivated colleagues in a results-driven local multinational environment;
  • Ongoing training and development programs;
  • Competitive remuneration plus additional bonus based on monthly performance;
  • Option for Sport card at a discounted price;
  • Additional health insurance;
  • Friendly and casual work environment;
  • Centrally located office near a metro station.

We are searching for candidates who enjoy working with people in a fast-paced, growing environment.

We encourage you to take a couple of minutes to submit your resume to be considered as the newest member of our professional team.
We appreciate and thank you for your application. Only short-listed candidates will be contacted.

Only short-listed candidates will be contacted.

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